Why Is Netflix Asking to Show Scenes Again

Telly shows or movies that constantly stop, exit, or take you dorsum to the motion-picture show clarification page point an issue connecting to Netflix. Follow the troubleshooting steps for your device below to resolve the issue.

Android phone or tablet

Examination your internet connection

1. Open up the Netflix app.

2. Select the bill of fare icon.

   Note:

   Some Android devices have a carte du jour push button on the actual device, other devices have an icon y'all can select within the Netflix app.

3. Select About.

4. Within the Diagnostics department, select Network.

5. Select Start Test.

If your connection test was unsuccessful, you lot'll want to reach out to the manufacturer for assist connecting your device to the internet.

OR

Simply try some other internet-based app.

If other apps are not working either, yous'll want to reach out to the manufacturer for assistance connecting your device to the internet.

Restart your device

If your device is continued to the net but you are still getting the error, plough your device completely off, then turn it back on.

Endeavour a different network

Try connecting your device to another cyberspace source - a cellular data network, a wireless network, or a dissimilar wireless network than the one you're currently connected to.

If y'all are still having trouble or have any questions about these steps, visit your device manufacturer'due south support site or your cellular carrier's support site for more help.

Restart your home network

For this step, leave your device and all of your domicile network equipment powered off and unplugged as a group for xxx seconds earlier plugging each device dorsum in one by ane.

1. Plough off your mobile device.
   

2. Unplug your modem (and your wireless router, if information technology's a dissever device) from power for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your device back on and try Netflix again.
   

Amend your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't aid, follow these suggestions:

• Move your router to improve point strength. Reception is best if the router is in a cardinal location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Drag your router off the flooring. A router on a bookshelf or desk-bound has ameliorate reception than one that'south behind or nether furniture.

Restore your default connection settings

• If you lot use custom settings on your device, restore your internet provider's default settings and endeavour Netflix over again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plow information technology off and connect directly with your domicile internet.

• If you apply a custom DNS setting on your device, reset it to learn DNS automatically.

If you need help changing the connexion settings, contact the device manufacturer.

What to do adjacent

If you've done these steps but still have a problem, contact your internet service provider. They tin help you notice out whether your router is prepare correctly.

Apple tree TV

Examination your internet connection

1. From the main Apple TV card, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Test Network.

5. Select OK.

6. Select Aye.

7. Select the download speed you lot expect from your internet connection.

If the connectedness test fails, run into Apple's back up site for help troubleshooting your Apple tree Boob tube'due south connectedness to your home network. If the test succeeds, proceed on to the next stride.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the ability button on the device to belch it.

   • If you can't access the power button or your device doesn't have i, get out your device unplugged for at to the lowest degree three minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix over again.

Sign out of Netflix

1. From the Netflix Home screen, open up the menu on the left.

2. Select Get Aid or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Downwardly, Downwardly, Left, Right, Left, Right, Up, Upwards, Upwardly, Up. And so, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off or unplug your streaming media actor.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is carve up from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media player dorsum on and try Netflix once again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't aid, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a cardinal location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has ameliorate reception than 1 that's backside or under furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider's default settings and try Netflix once again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you demand aid irresolute the connexion settings, contact the device manufacturer.

What to exercise next

If you've done these steps but still have a trouble, contact your internet service provider. They tin can help you lot find out whether your router is set up correctly.

Blu-ray Player

Restart your device

1. Unplug your device from ability for at to the lowest degree i minute.

2. While the device is unplugged, printing the power button on the device to discharge it.

   • If you can't access the power push or your device doesn't accept ane, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Plough your device on.

5. Try Netflix again.

Sign out of Netflix

1. Begin from the Netflix Dwelling screen.

2. To open the menu, navigate left and select Get Assistance.

   • If you don't see Get Help, navigate upward and select Settings or the Settings icon .

3. Select Sign out.

4. Select Yeah to ostend.

If you lot don't meet Get Assist, Settings, or the Settings icon:

1. From within the Netflix app, use the arrows on your remote to enter the post-obit sequence:
   Up, Up, Down, Downwardly, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over, Deactivate, or Reset.

Restart your home network

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a divide device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and await until no new indicator lights are blinking on.
   

4. Plow your Blu-ray player back on and try Netflix again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the in a higher place steps didn't help, follow these suggestions:

• Move your router to improve point strength. Reception is best if the router is in a central location.

• Motility wireless devices such as cordless phones or microwave ovens away from your router.

• Drag your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore your default connexion settings

• If yous use custom settings on your device, restore your internet provider's default settings and endeavour Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plow it off and connect direct with your home internet.

• If yous apply a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need assist changing the connection settings, contact the device manufacturer.

What to do adjacent

If you've done these steps but still accept a problem, contact your isp. They tin aid yous observe out whether your router is ready correctly.

iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch

1. Press and concur the side push and one of the volume buttons at the same time until the sliders appear. Drag the summit slider to turn your device completely off.

   • If the sliders don't announced, press and concur the Sleep/Wake push until the red slider appears, then elevate the slider.

2. Subsequently ten seconds, printing the Slumber/Wake button.

3. Once your device powers on, try Netflix again.

Exam your internet connection

1. Using a spider web browser, get to fast.com.

2. Wait for the test to end.

If your browser shows an error bulletin or the website doesn't load, it means your device isn't connected to the internet. You lot might demand to troubleshoot your home network or your device's connection to the internet.

Check the date and time settings

1. Tap the Settings icon on the Habitation screen.

2. Tap General.

3. Tap Date & Time.

   • If the date and time are incorrect, tap either the date or time to accommodate them, or only toggle the Set Automatically field to On.

Reinstall the Netflix app

Note:

Deleting the Netflix app will likewise delete any Idiot box shows or movies y'all take downloaded.

1. From the domicile screen, tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Shop and search for "Netflix."

4. Tap on the free Netflix app from Netflix, Inc.

5. To install the app, tap the cloud icon.

   Note:

   You lot might need to enter your Apple ID and countersign. If you forgot your Apple ID or countersign, get to the Apple back up site for assist.

6. Once installed, effort Netflix again.

If you can't find the Netflix app in the App Store, go to the Apple support site for help.

Restart your home network

For this stride, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device dorsum in i by one.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your device dorsum on and endeavour Netflix over again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to amend signal forcefulness. Reception is best if the router is in a cardinal location.

• Move wireless devices such every bit cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or nether furniture.

Restore your default connexion settings

• If you lot use custom settings on your device, restore your internet provider's default settings and try Netflix over again.

• If you connect with a Virtual Individual Network (VPN) or proxy service, turn it off and connect direct with your domicile internet.

• If you lot use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to exercise next

If you've done these steps but nevertheless have a problem, contact your internet access provider. They tin help you find out whether your router is prepare correctly.

PlayStation 3

Test your internet connexion

1. From the PS3 main carte du jour, navigate to Settings.

   • If yous're not already at the main card, concord the PS3 push button in the middle of the controller, select Quit, then select Yep to render to the home screen.

2. Select Network Settings.

3. Select Internet Connectedness, and so verify it's set to Enabled. If it's Disabled, make sure to select Enable.

4. Select Internet Connectedness Test.

   • If yous are able to connect to the internet, bank check your date and time settings.

   • If you are unable to connect to the internet, you may exist having network connection issues.

Sign out of Netflix

For Japanese PlayStations, use O instead of Ten to confirm selections.

1. Begin from the PS3 home screen.

   • If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yeah.

2. Navigate to the Television set/Video Services section and highlight Netflix.

3. Press 10.

4. Immediately later pressing X, press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-annals?

5. Select Yes.

6. Enter your email address and password and try Netflix again.

Reinstall the Netflix app

Uninstall the Netflix app

1. Brainstorm from the PS3 home screen.

   • If y'all're not already on the dwelling screen, hold the PS push in the middle of your controller, select Quit, so select Yes.

2. Navigate to the TV/Video Services section and highlight Netflix.

3. Press the Triangle push on your controller.

4. Select Delete.

5. Select Yes.

Reinstall the Netflix app

1. From the dwelling house screen, navigate to the TV/Video Services department and select the Netflix icon.

   • If you're not already on the abode screen, concord the PS push button in the middle of your controller, select Quit, then select Yes.

2. Select Yes to confirm yous want to download software. The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation shop.

1. From the PS3 Home Screen, select PlayStation Store.

2. Select Apps.

3. Select Movies/TV.

4. Select Netflix.

5. Select Download.

6. In one case Netflix has finished downloading, select Start.

7. Sign in to your Netflix business relationship and attempt to stream again.

   • Y'all may be prompted to sign in to your PlayStation Network (PSN) account first.

Restart your domicile network

1. Plow off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it'due south a separate device) from power for 30 seconds.
   

3. Plug in your modem and await until no new indicator lights are blinking on. If your router is split up from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Plough your game console back on and endeavour Netflix once more.
   

Improve your Wi-Fi signal

If y'all're connecting over Wi-Fi and the higher up steps didn't assist, follow these suggestions:

• Movement your router to improve betoken strength. Reception is best if the router is in a cardinal location.

• Motion wireless devices such as cordless phones or microwave ovens away from your router.

• Drag your router off the floor. A router on a bookshelf or desk has meliorate reception than one that's behind or nether piece of furniture.

Restore your default connectedness settings

• If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Individual Network (VPN) or proxy service, plow it off and connect directly with your home internet.

• If you utilise a custom DNS setting on your device, reset it to larn DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do side by side

If you've done these steps but however have a trouble, contact your internet service provider. They can assistance you lot find out whether your router is gear up upwardly correctly.

Set up-superlative Box or Streaming Media Player

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, printing the power push on the device to belch it.

   • If you can't access the power push or your device doesn't accept i, leave your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Turn your device on.

5. Endeavor Netflix once again.

Sign out of Netflix

1. From the Netflix Abode screen, open up the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

Notation:

If you can't find Sign out, press these buttons in guild on your remote: Up, Up, Downwards, Down, Left, Correct, Left, Right, Up, Upwardly, Upwards, Upwardly. And then, select Sign out, Reset, or Deactivate.

Restart your abode network

1. Turn off your device.

2. Unplug both your modem and router and expect 30 seconds.

3. Plug in your modem and look until no new indicator lights are blinking on.

4. Plug in your router and expect until no new indicator lights are blinking on.

5. Turn on your device and try Netflix once again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't assistance, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a cardinal location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has better reception than one that'due south behind or under piece of furniture.

Restore your default connection settings

• If y'all use custom settings on your device, restore your cyberspace provider'due south default settings and effort Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plow information technology off and connect directly with your home cyberspace.

• If yous use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you lot need help irresolute the connexion settings, contact the device manufacturer.

What to practice next

If you've done these steps but nevertheless have a problem, contact your internet service provider. They can assistance you detect out whether your router is gear up correctly.

Smart TV

Restart your device

1. Unplug your device from power for at to the lowest degree 1 minute.

2. While the device is unplugged, press the power push button on the device to discharge information technology.

   • If you lot can't access the power button or your device doesn't have one, go out your device unplugged for at least three minutes.

3. Plug your device back in.

4. Turn your device on.

5. Attempt Netflix once more.

Sign out of Netflix

1. From the Netflix Home screen, open the carte du jour on the left.

2. Select Get Assistance or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't notice Sign out, press these buttons in order on your remote: Upwards, Up, Down, Down, Left, Right, Left, Right, Up, Upwardly, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your dwelling house network

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if information technology'due south a separate device) from power for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is carve up from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

Meliorate your Wi-Fi signal

If you're connecting over Wi-Fi and the to a higher place steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Drag your router off the floor. A router on a bookshelf or desk-bound has better reception than ane that's behind or under article of furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your cyberspace provider'southward default settings and effort Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your dwelling cyberspace.

• If y'all apply a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help irresolute the connection settings, contact the device manufacturer.

What to do side by side

If you've done these steps but still accept a problem, contact your internet service provider. They tin assistance y'all find out whether your router is ready correctly.

Xbox 360

Test your internet connection

1. From the Xbox 360 main menu, select Settings.

2. Select System Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connection method.

5. Select Examination Xbox LIVE Connectedness.

6. Select Continue.

   • If your connexion test is successful, continue troubleshooting below.

   • If your connectedness test fails, see Microsoft's Xbox back up site for more help

Sign out of Netflix

1. From the Netflix Domicile screen, open the card on the left.

2. Select Become Help or Settings.

3. Select Sign out.

If you're on an mistake screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If y'all can't find Sign out, printing these buttons in society on your remote: Up, Up, Downward, Downwards, Left, Right, Left, Right, Up, Up, Up, Upwards. And so, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it'southward a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix once again.
   

Amend your Wi-Fi signal

If yous're connecting over Wi-Fi and the above steps didn't assist, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Movement wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has meliorate reception than one that'southward behind or under furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider's default settings and attempt Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

• If you utilise a custom DNS setting on your device, reset it to learn DNS automatically.

If you need assist changing the connexion settings, contact the device manufacturer.

What to do next

If you've washed these steps but notwithstanding have a problem, contact your cyberspace service provider. They tin can help you find out whether your router is ready up correctly.

All other devices

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Source: https://help.netflix.com/en/node/458

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